About me

The common thread that unites my content design and UX strategy work—and what I consider to be my superpower—is connecting the dots: across goals and strategy, among agile and hybrid teams, and in the critical task of reconciling the bigger picture and the granular details.

The sheer variety of my work and life experiences to date provides multiple lenses that inform my writing and editing in content design, content strategy, and team leadership roles.

Simply put, I light up at the intersection of words and design. Earlier in my career, this meant when text and images combined for layout, whether in print or online. (Until that point, they’re not yet great copy or great design: How they unite in service to the user is what will make them great.)

Now it means having followed a more tech-informed user experience over to the product stack. Where the sooner we can light things up, the better.

When I’m not knee-deep in content design, I am a part-time professional singer and volunteer end-of-life doula. I'm also a proud member of NATS (National Association of Teachers of Singing) and Dancers Over 40.

EXPERIENCE

Independent Consultant | Seeking Senior UX Content Design | Content Strategy | UX Writer role

Indeed Inc., UX Content Designer, Indeed Hire, full-time remote: Apr 2022–May 2024 (position ended by company layoffs)

Forbes Media LLC / Forbes Advisor, Lead Editor, Banking; Assigning Editor, Banking and Personal Finance, full-time remote: Dec 2019–Mar 2022

Contently, Managing Editor and Content Strategist, contractor, full-time hybrid: 2016–2020; contractor, part-time remote: 2020–present

IMAGINE Communication (d/b/a), Principal | Senior Content Designer | Editor | Writer, full-time: 2001–2010 and 2014–2016; part-time: 2010–2014 and 2016–present

Guardian Life Insurance, Financial Representative/Advisor, interim Life Brokerage Manager, 2010–2014

Winstar Communications, Director, Employee Communications, 2000–2001 (position ended by corporate bankruptcy)

Deloitte Consulting, Global Manager, Internal Communications, 1998–2000

[prior roles include HR/benefits communications consultant; managed health care senior writer, national accounts manager, contract/proposal analyst, and technical marketing consultant; nonprofit executive director and higher education manager]

INDUSTRIES SERVED

• HR recruitment and staffing

• Financial service journalism and media

• Personal finance and banking

• Life, accident, and health insurance

• Workforce management SaaS

• Law firm document production

• Management consulting

• Telecommunications

• Managed health care

• Employee benefits consulting

• Arts and higher education

• Nonprofit management

• Automotive

Clients have included: ADP, BMW, Deloitte Consulting, ESI Design, Wachtell Lipton, Debevoise & Plimpton, Clifford Chance, The Hartford, Guardian Life, Prudential Financial, Dell Technologies, LegalZoom, Aetna Health Plans, Polo Ralph Lauren, Timberland, and major labor unions.

EDUCATION

Continuing education since May 2024 layoff includes completing 35-hour PMP Certification prep course; online work in generative AI, finetuning of LLMs, and Human-Computer Interaction: The Foundations of UX Design.

MBA, Yale University, Yale School of Management (Major: Marketing, minor: Organizational Dynamics)

MM, Yale University, Yale School of Music (Major: Singing). Belding Apprenticeship Award

BA cum laude, Randolph-Macon Woman’s College, Phi Beta Kappa